89bde Privacy Policy — How We Handle Your Data

Introduction

89bde ("we", "us", "our") is committed to protecting the privacy of all users of the 89bde platform ("you", "Player", "User"). This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in connection with your personal data.

This Privacy Policy applies to all players who access or use the 89bde website, mobile web application, games, betting markets, and any other services provided by the platform, regardless of whether you are accessing 89bde from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location in Bangladesh. By using the 89bde platform, you consent to the collection and use of your personal data as described in this Policy.

What Data We Collect

89bde collects personal data in several categories, depending on how you interact with the platform. The following cards summarise the principal categories of data we collect.

How We Use Your Data

89bde processes your personal data only for specific, legitimate purposes. The following list describes the primary ways in which we use the data we collect from you.

• To create and manage your 89bde player account, verify your identity, and provide you with access to the platform's games, betting markets, and services.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of your transactions.
• To comply with our legal and regulatory obligations, including KYC identity verification, anti-money laundering (AML) checks, and responsible gaming age verification requirements.
• To detect, investigate, and prevent fraud, account abuse, bonus misuse, money laundering, and any other prohibited conduct as defined in the 89bde Terms and Conditions.
• To provide customer support via 24/7 live chat, to investigate and respond to queries, complaints, and disputes raised by you, and to improve the quality of our support service.
• To send you service-related communications, including account security notifications, changes to these policies, and important platform updates. 89bde does not send unsolicited marketing messages without your consent.

89bde uses your activity data and technical data to improve platform performance, identify and fix bugs, optimise game loading times on Bangladesh mobile networks, and enhance the overall player experience on 4G connections typical for Grameenphone, Robi, and Banglalink subscribers.

Legal Basis for Processing

89bde processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.

• Contractual necessity: processing required to fulfil our obligations to you under the 89bde Terms and Conditions, including account creation, payment processing, and provision of gaming services.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and responses to lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, and improvement of our services where such processing does not override your fundamental rights and freedoms.
• Consent: where we rely on your consent for a specific processing activity (such as optional marketing communications), you have the right to withdraw that consent at any time by contacting 89bde support via live chat.

Sharing Your Information

89bde does not sell your personal data. We may share your data with carefully selected third parties only where necessary and only for the purposes set out in this Policy. The categories of third party with whom we may share your data are as follows.

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum transaction data required to process your deposits and withdrawals securely.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and other game studios receive pseudonymised session identifiers to enable game delivery and real-time results. They do not receive your full identity or payment data.
• Fraud prevention and compliance services: third-party KYC verification providers and AML screening tools may process identity and transaction data as part of our regulatory compliance obligations.
• Competent authorities: 89bde will disclose personal data to law enforcement, regulatory bodies, or other government authorities where required to do so by law or by a lawful court order. We will not make such disclosures voluntarily or without proper legal basis.

Payment Data and Security

All payment data processed through 89bde is handled with the highest level of security. Transactions via bKash, Nagad, Rocket, and Upay are processed directly through those providers' secure APIs. 89bde does not store your mobile wallet PIN, bKash account password, or any equivalent authentication credential on our systems.

For card payments via Visa and Mastercard, 89bde uses SSL encryption on all payment pages and works exclusively with PCI-DSS compliant payment processors. Card numbers are tokenised by the payment processor and are never stored in full on 89bde's systems. We retain only the last four digits of a card number for account management purposes.

Cookies and Tracking Technologies

89bde uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit the 89bde website. We use the following categories of cookies.

• Strictly necessary cookies: required for the platform to function, including session management, authentication tokens, and security cookies. These cannot be disabled without preventing access to the platform.
• Performance and analytics cookies: help 89bde understand how players navigate the platform, which pages load slowly on specific devices or networks, and how game sessions typically begin and end.
• Functional cookies: remember your language preference, display settings, and other platform preferences so you do not have to reconfigure them on each visit.

Most modern mobile browsers allow you to control cookie settings through your browser preferences. Disabling cookies may affect your ability to log in to 89bde or use certain platform features. 89bde does not use third-party advertising cookies or share browsing data with external ad networks.

Data Retention

89bde retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce our agreements, and support fraud prevention activities. The specific retention periods applicable to different categories of data are determined by the nature of the data and the legal obligations attached to it.

Account-related identity and financial records are typically retained for a minimum of five years following account closure, in line with standard AML and financial compliance requirements. When data is no longer required for any legitimate purpose, 89bde deletes or anonymises it in a secure manner. If you request deletion of your personal data, we will assess the request and respond in accordance with applicable law. Certain data may be retained beyond your requested deletion date where we have a legal obligation to do so.

Your Rights Over Your Personal Data

Subject to applicable law and certain exceptions, you have the following rights in relation to the personal data that 89bde holds about you. To exercise any of these rights, please contact our support team via the 24/7 live chat on the platform.

• Right of access: you have the right to request a copy of the personal data that 89bde holds about you, together with information about how and why it is being processed.
• Right to rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal retention obligations and may not apply where we are required by law to retain your data.
• Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. If you object, we will assess whether our legitimate interests override your rights in the specific context.

89bde will respond to all data rights requests within a reasonable timeframe. In some cases, identity verification may be required before we can fulfil your request. If you are not satisfied with how 89bde has handled your personal data, you may contact our support team in the first instance to raise a complaint. We take all privacy complaints seriously and will investigate and respond to each one.

Protection of Minors

89bde is strictly an adult platform. The minimum age to register and use 89bde is 21 years. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 years of age has registered an account on 89bde using false information, please contact our support team via the 24/7 live chat immediately. We will investigate and close any such account, and we will delete any personal data associated with an underage user as soon as reasonably practicable following discovery.

Changes to This Privacy Policy

89bde reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered players by displaying a prominent notice on the platform or by contacting you via your registered mobile number. The updated Policy will be effective from the date indicated at the top of the page.

Your continued use of the 89bde platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you remain informed about how 89bde collects, uses, and protects your personal data. If you do not agree with any change to this Policy, you must stop using the platform and contact support to close your account.

Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 89bde holds about you, please contact our support team via the 24/7 live chat available on the platform. You may also reach us for written correspondence at [email protected] — please note that this email address is for communication purposes only and is not a clickable link. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them as quickly as possible.